How to Apply for Business Verification for Text Marketing

Overview:

This article will outline step-by-step instructions on how to sign up for text marketing and provide important information/timelines around the application process.

Important Information:

With the early 2023 10DLC SMS Compliance changes around text marketing, businesses are required to go through a business verification process in order to send marketing texts to their customers. Along with this change, the phone number from which your text messages will be sent has to be a local, 10-digit number.

Text marketing is split into two different categories: Promotional and Customer Care. Your golf course through the foreUP software, after business verification has been completed, will be assigned two separate local phone numbers for each type of text marketing category. PLEATE NOTE: This means your customers will need to opt into both types of text marketing numbers/categories in order to receive both types of marketing texts.

• Promotional - Text messages sent from the Marketing modules "New Text Campaign" are considered promotional texts and DO count towards your monthly text limits.
• Customer Care - Two Way Texting, Tee Time Text Reminders, and Contacting the Tee Sheet by Text are considered customer care texts and DO NOT count towards your monthly text limits.

Preconditions:

The below conditions must be met in order to sign up for text marketing: 

• Must have access to the Marketing module

Steps:

Follow the steps below to apply for Business Verification for Text Marketing:

1. Log into your foreUP instance/account
2. Click on the top-left module dropdown and select Settings
3. On the left column, select Business Details and then select Business Verification
4. 
5. Fill out each field as it appears on your tax forms under the Business Verification section
6. Please ensure the information you have entered is accurate
7. Once you have confirmed the information entered is accurate, click Verify Account towards the top right
8. Once you have submitted your business verification for text marketing, the status in the top right will change to Pending Verification. (PLEASE NOTE: It can take up to 4-6 weeks for your business to be verified and approved for text marketing.)
9. 

FAQ:

Q: What should I do if my verification status changes to "Verification Failed"? 

A: Please get in touch with our Support Team for assistance.

Q: If I enter my information incorrectly, what should I do? 

A: Please get in touch with our Support Team to have your application reset. 

Q: Once my Business is verified, how do I begin getting my customers to opt-in to receive both Customer Care and Promotional text messages? 

A: Please see the article How to Get Your Customers to Opt-in to Text Marketing.

For further assistance, please contact our Support Team at [e-mail] or 800-929-5737