How to Set Up the Dejavoo Z6 EMV Device

What’s included in the box: 

• EMV device itself
• Micro USB to USB-A cable
• USB Wall Adapter

To get started, follow the initial setup steps below:

1. Unbox the device
2. Plug the micro USB end of the cable into the cable coming out of the EMV device
3. Plug the USB end of the cable into the wall adapter and plug it into a power source
4. Plugin one end of an Ethernet cable into the Ethernet port found on the device’s cable
5. Plugin the other end of the Ethernet cable into an Ethernet switch or directly into the router
6. The device may need to download some updates before it is ready to use

Now that your EMV device has power and is hooked into your network, follow the steps below to start using the EMV Device:

1. Log into foreUP and go Settings > Sales > Printing and Terminals > Click on the blue button “Manage Credit Card Device” (If this button is not shown, contact foreUP Support)
2. 
3. Click “Add Device”
4. 
5. Confirm the contact information is correct and click “Submit”
6. Enter the device’s serial number which can be found on the underside of the EMV device itself, and click “Next”
7. A $0.01 transaction will be sent to the EMV device. As long as the device actually shows the $0.01 transaction, click 'Yes' (If the device does not show the $.01 transaction, make sure the device has a good internet connection via the Ethernet cable and redo the above steps. If it is still not showing the $.01 transaction, contact foreUP’s Support Team)
8. The device is now registered. Click the 'X' in the top right
9. You should then be brought back to the "Manage Credit Card Devices" page where there should now be a device that says "New Device." You will rename the device and then select the terminal you want to assign the credit card device to from the terminal dropdown
10. Click 'Save Changes'
11. You should now be able to use that EMV device with the foreUP terminal you associated it with

Change the Date/Time on the EMV Device

It is more than likely that the date/time shown on the EMV device is incorrect. To change the date/time, please follow the steps below: 

1. Press the green "Ok" button
2. Enter manager password 1234 and click the green "Ok" button
3. Click "Utility"
4. Enter manager password 1234 and click the green "Ok" button
5. Click "Settings"
6. Click "Date & Time"
7. Set the date
8. Set the time

Troubleshooting/FAQ

Q: What do I do if the "Manage Credit Card" button does not come up in the settings in foreUP?

A: Contact your Client Success Manager or the foreUP Support Team.

Q: Does the Dejavoo Z6 EMV unit have a Wifi option?

A: No, the EMV unit must be connected to the internet via an ethernet cable.

Q: I am getting an error code on the device when I try to process a credit card transaction. What should I do? 

A: It is likely the device needs to perform an update in order to work. Please follow the steps below to perform a device update: 

1. Plugin the EMV device to a power source and connect to the internet via an Ethernet cable

2. Make sure the device has powered on and is on the home screen (the home screen should say “POS Online”)

3. Press the green button to get to the device’s menu (anytime a password is required, it is always 1234)

4. Go to “Utility

5. Go to “Software Download”

   1. If the device asks for “Connect Ethernet or Wireless,” choose Ethernet

6. Choose “Full” for the download

7. If it asks for the TPN number, the TPN number is the serial number of the device, which can be found on the underside of the device if it doesn’t already auto-populate

8. Press the green button to start the download

9. The device will download the update and then ask if you want to apply the update. Click the green button to choose yes

10. The device will apply the update and restart