How to Set Up the BBPOS Chipper 2X Bluetooth Credit Card Reader

What’s included in the box: 

• BBPOS Chipper itself
• Micro USB to USB-A cable
• Lanyard

Preconditions

The following conditions must already be in place:

1. You must have already signed up for a foreUP Stripe account and already had that account connected to your foreUP account. If you are unsure if this is the case, please contact either your Client Success Manager, Senior Account Manager, or the foreUP Support Team.
2. You must use an iPad that has it's Bluetooth turned on and that has the foreUP app downloaded from the iOS App Store
   1. After you download the foreUP App and open it up for the first time, it will ask you to allow the app to use your current location. Select the "Allow While Using App" option as seen below:

To get started, follow the initial setup steps below:

1. Unbox the chipper and make sure it has been charged
2. Turn on the chipper by pressing the power button on the side. The light indicator should flash blue every second, which indicates the chipper is ready to connect via Bluetooth

Now that you have an iPad with the foreUP app download, and the chipper has been turned on, follow the steps below to connect the chipper to the iPad in the foreUP App:

1. On the iPad, open up the foreUP App and log into foreUP using your username and password
2. Select one of your iPad enabled terminals (see the FAQ section below on how to turn on iPad mode in a foreUP terminal)
3. If you haven't already, turn on the chipper and the light indicator should flash blue every second, which indicates the chipper is ready to connect via Bluetooth
4. Back on the foreUP app, go to either the Sales or F&B module by using the top-left dropdown
5. Once you are on either the Sales or F&B module screen, a yellow notification should show up in the bottom right (this notification lets you know that you are in a foreUP terminal that has iPad mode turned on.
6. 
7. Once the foreUP app is able to successfully connect to the chipper, a green notification will show up in the bottom right letting you know the chipper has been successfully connected
   1. When the light indicator on the chipper is flashing multicolored, the chipper has been discovered and is ready to connect
   2. Once the light indicator has gone to a steady blue color, the chipper has been successfully connected to the foreUP app

Troubleshooting/FAQ

Issue: I cannot find the foreUP App in the App Store on the iPad.

A: Check to make sure the iPad has been updated to the most up-to-date version of iPadOS (on the iPad, open up the Settings app and go General > Software Update. If your iPadOS is up-to-date, it will tell you on this screen, otherwise, it will ask you to update the app)

Issue: I cannot get the chipper to connect to the iPad.

A: Check the following items: 

1. Is the iPad's Bluetooth turned on? (on the iPad, open up the Settings app and select Bluetooth to ensure it has been toggled on)
2. Is the chipper charged?
3. Does the foreUP terminal you are working out of have iPad mode enabled? (In foreUP, go Settings > Sales > Printing and Terminals > Under the "Terminals" box, select which terminal you would like to edit by clicking on the Actions arrow on the right and choosing "Edit" from the dropdown > Scroll down and make sure "Enable iPad Mode" has been set to "Yes" > Click "Save Changes"
4. Is the iPad's location sharing for the foreUP app been set to "While Using the App"? (on the iPad, open up the Settings app and go Privacy > Location Services > Select the foreUP App > Selelct "While Using the App")
5. Are you using the latest version of the foreUP app? (the easiest way to check this is to just delete the foreUP app and redownload it)
6. Has the chipper been reset? (there is a small reset button on the side of the unit that can only be pressed with a pin. If it is pressed and held for 5 seconds, it will reset the reader)
7. Is the foreUP app URL pointing to foreupsoftware.com?

Q: What do the different light colors on the chipper mean?

A: Flashing blue every second: The reader is on and ready to connect to a device. (Will turn off after 5 min.)

Multicolored flashing: The reader has been discovered using Bluetooth Proximity and is ready to connect

Steady blue: The reader is connected to a device.

Flashing blue every 5 seconds: The reader is in standby mode. (Will remain in standby indefinitely.)

Alternating red and magenta: The reader is charging.
Flashing red: The reader’s battery is low.
Rapidly flashing blue and orange: The reader has finished installing a software update. If the reader is unresponsive after the update completes, restart the reader by turning it off and on.

If you continue to have issues connecting the chipper, please contact the foreUP Support Team