What’s included in the box:
- M2 device itself
- Micro USB to USB-A cable
Preconditions
The following conditions must already be in place:
- You must have already signed up for a foreUP Stripe account and already had that account connected to your foreUP account. If you are unsure if this is the case, please contact either your Client Success Manager, Senior Account Manager, or the foreUP Support Team.
- You must use an iPad that has Bluetooth turned on and that has the foreUP app downloaded from the iOS App Store
- After you download the foreUP App and open it up for the first time, it will ask you to allow the app to use your current location. Select the "Allow While Using App" option as seen below:
- After you download the foreUP App and open it up for the first time, it will ask you to allow the app to use your current location. Select the "Allow While Using App" option as seen below:
Steps
To get started, follow the initial setup steps below:
- Connect the charging cable to the reader and charge it for two hours before
initial use. Please use the charging cable provided in the reader box.
Now that you have an iPad with the foreUP app download, follow the steps below to connect the M2 device to the iPad in the foreUP App:
- On the iPad, open up the foreUP App and log into foreUP using your username and password
- Select one of your iPad enabled terminals (see the FAQ section below on how to turn on iPad mode in a foreUP terminal)
- Go to either the Sales or F&B module by using the top-left dropdown
- Once you are on either the Sales or F&B module screen, a yellow notification should show up in the bottom right (this notification lets you know that you are in a foreUP terminal that has iPad mode turned on.
- Turn on the M2 device and the first LED light indicator should flash indicating it is ready to connect. Once the device has successfully connected, the first LED light will stay on. You will also get a green notification in the bottom right on the iPad letting you know the M2 device has been successfully connected
Troubleshooting/FAQ
Issue: I cannot find the foreUP App in the App Store on the iPad.
A: Check to make sure the iPad has been updated to the most up-to-date version of iPadOS (on the iPad, open up the Settings app and go General > Software Update. If your iPadOS is up-to-date, it will tell you on this screen, otherwise, it will ask you to update the app)
Issue: I cannot get the M2 device to connect to the iPad.
A: Check the following items:
- Try turning the device on and off to try again
- Is the iPad's Bluetooth turned on? (on the iPad, open up the Settings app and select Bluetooth to ensure it has been toggled on)
- Check if you can find the device’s “Serial Number” (Shown on the back of the device) in the iPad's Bluetooth settings (On the iPad to Settings > Bluetooth > Check to see if you can see the serial number show up under "My Devices")
- Is the M2 device charged? If not, please charge the device and try again
- Does the foreUP terminal you selected have iPad mode enabled? (In foreUP, go Settings > Sales > Printing and Terminals > Under the "Terminals" box, select which terminal you would like to edit by clicking on the Actions arrow on the right and choosing "Edit" from the dropdown > Scroll down and make sure "Enable iPad Mode" has been set to "Yes" > Click "Save Changes")
- Is the iPad's location sharing for the foreUP app been set to "While Using the App"? (on the iPad, open up the Settings app and go Privacy > Location Services > Select the foreUP App > Select "While Using the App")
- Are you using the latest version of the foreUP app? (the easiest way to check this is to just delete the foreUP app and redownload it)
- Has the chipper been reset? (there is a small reset button on the side of the unit that can only be pressed with a pin. Press and hold the reset button for 5 seconds, it will reset the reader. The reader will beep once it has been held for 5 seconds.)
- Is the foreUP app URL pointing to foreupsoftware.com?
Issue: Device lost the connection with the iPad when the M2 device is auto-off.
A: Try the following items:
- Please press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again
- The device may be at a lower battery level, please use the USB cable to recharge it, then retry
- Please ensure the iPad is within the reception range
Issue: The device cannot read the card successfully
A: See below:
- Press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again
- The device may be at a lower battery level, please use the USB cable to recharge it, then retry
- Ensure the device or smartphone/tablet is within the reception range
Swiping or inserting a card
- Check if the device has power when operating and ensure devices are connected
- Ensure that there is no obstacle in the card slots
- Check if the magstripe or chip of the card is facing the right direction when swiping or inserting a card
- Ensure that the iPad is a supported model for this device’s operation
- Swipe or insert card with a more constant speed
Tap Card
- Check if your card supports NFC payment
- Ensure if your card is placed within 4 cm range on top of the NFC marking
- Take out your NFC payment card from wallet or purse for payment to avoid any interference
Issue: The device has no response
A: Please use a paper clip to press the reset button at the bottom for reboot
Q: What do the LED light indicators on the M2 device mean?
A: See below:
- Connecting with POS terminal - First LED flashing
- Ready for NFC Reading – First LED on
- Success Reading – 4 LEDs on in consecutive order
- Transaction Completed – One “BEEP” sound
- Errors – Two “BEEP” sound
- Power off – All LEDs off
Click here for the full Product Sheet
If you continue to have issues connecting the M2 device, please contact the foreUP Support Team
Comments
0 comments
Please sign in to leave a comment.