Viewing App Performance and User Engagement

Prerequisites:

Preconditions are the necessary settings, permissions, and items created in your software to allow the feature to work.

• Must have a foreUP Club Branded Mobile App.
• Access to the App Cockpit.

Overview:

The Reports tab provides insight into how users are engaging with the app. It is a valuable tool for operators who want visibility into app performance and user behavior - the “proof” that the app is getting traction and insight into where to act with your app.

Using the Reporting Module:

The reports section contains five tabs:

• Dashboard
• App User
• Club User
• App Hits
• Monthly Active Users

 

Dashboard:

High Level overview of app engagement by users and modules opened. The dashboard displays:

1. The number of active users.
2. The number of app downloads in the previous 14 days.
3. The total number of module opens in the previous 14 days.

App User:

The app user tab tracks the amount of app downloads.

1. New - Displays the number of app downloads in a given date range.
   • Can be broken down by day or hour.

   • Filterable by date range for trend analysis.
     

2. Total - Displays the cumulative total of app users in a given date range.
   

Club User:

Provides Insight on total user numbers.

1. 1. Club Overview - Displays total users across multiple shared clubs or apps. Useful for MCO's to compare the amount of users between apps.
   2. New - Displays the number of new users who have tagged the facility’s app in their “My Clubs”.
      • Can be broken down by day or hour.

      • Filterable by date range for trend analysis.

      • Helps operators understand the rate or new user growth.
        

   3. Total - Displays the total number of users who have tagged the facility’s app as one of their “My Clubs”.
      • Also filterable by date to track growth over time.
        

App Hits:

Shows how users are interacting with specific features and content in the app.

1. 1. By Club - Most operations, outside of MCO’s, will only have one club. If you are in an MCO and have multiple clubs, this will show a summary of the number of times modules have been opened per club.

   2. By Module - Displays the number of times each module (e.g., “Book Tee Time”, News”, “View Billing”, etc) has been opened by users in the club’s app.

      • Can be filtered by day or hour.

      • Filterable by date range.

      • Helps identify which features are most popular.
        

   3. By Module (All Clubs)

      1. Useful for MCO's. Tracks the number of times a module was open, sorted by different course apps.

Monthly Active Users:

This is the crucial metric for evaluating ongoing engagement. This metric speaks directly to ROI. Consistent active users means consistent engagement, indicating ongoing value. 

1. Active Users - Shows how many unique users have been active in the app this month and the previous month.
2. Date Range Picker -Drill down data by viewing active users over a custom time range.

For further assistance, please contact our Support Team at [e-mail] or 800-929-5737