The purpose of this article is to give step-by-step instructions on how to sign up for a foreUP ACH account through Dwolla. Please note that there is a 1% processing fee for all ACH transactions
Follow the steps below to sign up for a foreUP ACH Account to give your customers the option to pay their billing dues with their bank account:
1. Log in to your foreUP account and go to the Billing module from the top-left dropdown
2. Click "Actions" in the top-right and select “foreUP ACH”
3. Review the terms and conditions and agree to continue
4. Fill out the contact information. The top section is business owner information. The bottom section is Controller information. Only enter “Doing Business As” information if you have supporting documentation.
5. If there are any other beneficiaries, they must be included in this step. If not, continue by clicking “Certify Ownership”
6. Business ownership documentation is needed to be added and uploaded via file images (Not pictured)
7. You will now add the bank account you wish the funds to be deposited into. We HIGHLY recommend using the micro deposit verification method over instant verification.
Micro Deposit Verification - You will submit your bank account and routing number. Micro deposits will show in your bank account in 1-2 business days. Once you see the micro-deposit amounts, go into the Billing Module > Actions > foreUP ACH and enter in the amounts to verify the bank. Or please notify your Customer Success Manager or reach out to foreUP support at 1 (800) 929-5737 or email@example.com to verify.
Please note that you will not be able to process any ACH transactions in foreUP until your bank account has been verified.
*Note - foreUP does not hold your bank information. This process is verified by Dwolla
Now that you are set up with foreUP ACH your customers can now set up their personal ACH accounts as payment types in their online customer portal for member billing. Please reach out to your Implementation & Education Manager (IEM) or foreUP Support for any questions.
Q: My customer's bank accounts on file are failing. Why?
A: The most likely reason is that you, the course, have yet to verify your bank account. Go Billing > Actions > foreUP ACH to see if you have verified your bank account. Until your bank account is verified, you will not be able to process any transactions using your customer's bank accounts.
The other reason might be that the individual customer has yet to verify their bank account through the online customer/booking portal.
Q: Am I allowed to verify my customer's bank accounts if they give me their micro-deposit amounts?
A: No, for security purposes, your customers will need to log into the online customer/booking portal and verify their bank account themselves.
Q: Can I use my customer's saved bank account as a normal payment method for day-to-day transactions?
A: No, a customer's bank account can only be used to pay off an outstanding open invoice balance and cannot be used on the daily as a normal saved credit card can.
Q: Can my employees see a customer's bank account information?
A: The only information an employee would be able to see in the customer profile is the name of the bank. All other bank account information is not visible as seen in the example below:
Q: Can I add my customer's bank account on file?
A: Yes, you will need the routing number and the bank account number. You will open up the customer's profile, go to the "Billing" tab, and under the 'Payment Methods' box, you will click "Add Bank Account."
PLEASE NOTE: If you add the bank account for your customer, the customer will still be required to verify the bank account once the micro-deposit amounts have hit their account. To do so, the customer will need to log into their online account, click "My Account", click "Billing", click "Manage Payment Methods", and then verify their bank account by typing in the two micro-deposit amounts in the appropriate fields.
Until your customer's bank account has been verified, it cannot be charged.
Q: Can I charge my customers a convenience fee when they do pay their outstanding balance with their bank account?
A: Yes, however, we HIGHLY recommend you research your local city and state laws to ensure it is legal to charge a convenience fee on ACH transactions.
To turn on this fee, go to Settings > Billing > check the box "Enable ACH convenience fee" > Fill in the "ACH convenience fee" field with your desired fee percentage > click "Save Changes" in the top right.
Q: Can I use my customer's bank account as the preferred payment method for autopay?
A: Yes, you will need to open up the customer profile and go to the Billing Tab. Under the "Account Autopay" box, you will want to check the box "Account Autopay Enabled" as well as choose the bank account from the Primary Autopay Method dropdown. For more information, see this article.
Keywords: Bank draft, auto draft, ACH, Dwolla, processing fee, convenience fee, autopay