Overview:
This article will walk you through how to require the customer to add a card on file when they book online, and how to charge that card a no-show fee if needed. This feature will help to recuperate lost revenue from no shows.
Preconditions:
Preconditions are the necessary settings, permissions, and items created in your software to allow the feature to work.
- Access to the New Tee Sheet
- Tee Sheet settings in place
- Tee Time Increment
- Time to Finish 9 Holes
- Open and Close Time
- Integrated Processing
Steps:
Follow the below steps to require a credit card online and charge a no show fee:
- To require a card online, go to Settings>Online Customer Portal>Choose Tee Sheet. Select the Drop Down Arrow next to the online reservation group you'd like to require a card for (Public, for example) and click 'Edit'.
- Find the setting that says 'Require Credit Card Online', and check that box. Click 'Save Changes' once you're done.
- Now that setting is active, so a customer will now be required to add a card when they book online. It won't charge them unless you also allow/require online payment.
- To charge that card a no show fee click on the Credit Card Icon within the tee time.
- Here you'll see the saved card. Click on 'Charge No Show'.
- Enter the Amount you'd like to charge and click 'Charge'.
FAQ:
Q: How do I let my customers know in advance that they will be charged a no show fee?
A: We highly recommend adding the details of how much they will be charged to the 'No Show Policy' in foreUP so that it is communicated to your customers. You can do that by going to Settings>Online Customer Portal>Messages>No Show Policy.
Q: If I have multiple Tee Sheets and Online Reservation groups that I want to charge No Show Fees for, will I need to follow the above steps for each Tee Sheet and Online Reservation Group?
A: Yes, the above steps will need to followed for each Tee Sheet and Online Reservation Group within those Tee Sheets if you intend to charge a No Show Fee in each Tee Sheet and Online Reservation Group.
For further assistance, please contact our Support Team at support@foreup.com or 800-929-5737