Finix Navigation

Overview:

This article provides an overview of the structure of the Finix dashboard and where to navigate for different tasks.

Preconditions:

Preconditions are the necessary settings, permissions, and items created in your software to allow the feature to work.

• foreUP Payments Implemented

Dashboard:

Home

• The home screen features a quick glance of payment information and several reports.
• The search bar at the top of the screen can be used to find Authorizations, Transactions, Settlements, etc.

Payments

• Transactions: Transactions include credit and debit card sales, captures, and eChecks.
  • Click anywhere on a transaction to view details of that specific transaction.
  • Above the transactions are quick links to view different states of transactions including succeeded, failed, canceled, unknown, and all.
  • The Export can be utilized to download a csv file of the transaction data.
  • The Filters button narrows down which transactions are displayed. Use the check boxes presented and select Done to filter down.
• Authorizations: Authorizations are temporary holds on cards verifying the availability of funds to complete transactions. Authorizations can be captured or voided.
  • Click anywhere on an authorization to view details of that specific authorization.
  • Above the authorizations are quick links to view different states of transactions including succeeded, failed, Pending, Canceled, and all.
• Refunds: All refunds and reversals for eChecks and credit and debit card sales. Learn more about this here.
  • Click anywhere on a refund to view details of that specific refund.
  • Above the refunds are quick links to view different states of transactions including succeeded, failed, Canceled, Unknown, and all.
  • The Export can be utilized to download a csv file of the refunds data.
  • The Filters button narrows down which refunds are displayed. Use the check boxes presented and select Done to filter down.
• Payment Instruments: Payment Instruments represent the secured bank accounts and cards processed in transactions.
  • Click anywhere on a transaction to view details of the card or bank account used.
  • The Export can be utilized to download a csv file of the transaction data.
  • The Filters button narrows down which transactions are displayed. Use the check boxes presented and select Done to filter down.

Payouts

• Settlements: Settlements batch all the transactions, refunds, and adjustment transfers that have been processed. Learn more about this here.
  • Click anywhere on a settlement to view details of that specific settlement.
  • Above the refunds are quick links to view different states of transactions including Awaiting Approval, Approved, Accruing, and All.
  • The Export can be utilized to download a csv file of the settlement data.
  • The Filters button narrows down which settlements are displayed. Use the check boxes presented and select Done to filter down.
• Merchant Deposits: Deposits are payouts sent to merchants. Selecting a specific deposit will display general details as well as payment instrument information. Similar filtering and exporting options are available.
• Review Settlements: Review Settlements for accuracy and approve or reject them. Learn more about this here.
  • While reviewing the settlements, the filtering and exporting options are the same as before however there are more actions that can be taken.
  • In the far right column, select checkboxes next to various settlements and then select the Bulk Actions button.
  • From the dropdown, select to Reject or Approve each settlement, or use Approve All.

Exceptions

• Disputes: Disputes (also called chargebacks) get created when a buyer protests a charge on their statement with their issuing bank.  Learn more about this here
  • To the best of your ability, you should ensure your merchants respond and defend disputes. If the dispute to payment ratio gets too high, you may be put on a dedicated dispute program with the networks.
• ACH Returns: An ACH return indicates the original ACH payment by the buyer did not succeed. Like the other sections, similar filtering and exporting options are available.

Merchants

• Identities: The Identity of a Merchant represents your user's business and the information used to verify them. For business purposes, an Identity can have multiple Merchants linked. Learn more about this here.
  • Select an identity to view information regarding processing Info, Business Info, as well as Principal information.  
• Merchant Accounts: A Merchant Account configures how a Merchant processes payments, creates transactions, refunds, and more.  Learn more about this here.
  • The merchant resource represents the capability of an Identity to process payments. Usually, identities only need one merchant, but in some scenarios, they may have multiple. Most often, this occurs when an Identity wants to accept both online payments and in-person payments where a merchant is required for each flow.
• Subscription Billing: Use Subscription Billing to charge Merchant Accounts a recurring fee.  Learn more about this here.
  • To create a new recurring fee, select the button Create a Subscription Schedule.
  • Give the schedule a nickname and select the subscription type: Fixed, Monthly, or Yearly.
  • Use the next dropdown to select the Period Offset.
  • Select Next
  • Next, type in the Amount Nickname and then the actual amount.
  • It is optional to provide a Label.
  • Select Next.
  • Review the previous information. If any changes need to be made, select Edit.
  • If all the information is correct, select Submit.

Applications

• An Application represents your customer's app, platform, or business. Applications group other Finix resources (Transactions, Settlements, Payment Instruments, & more) so they can refer to each other while processing payments.  Learn more about this here.
  • Select an existing application to view details as well as make changes to Administrator Tools, Business Info, and any existing Identities. 
  • Transfer, Settlements, or Disputes can be viewed here as well.
  • To create a new application, select Create Application.
    • First, create the Owner Identity. This information includes basic data such as the business name and address as well as previous credit card processing information.
    • Next fill out the Bank Information
    • Select which Processors will be used.
    • The next step for associated identities is completely optional and can be skipped.
    • Lastly, review all the previously entered information. Select Edit to make any changes to any section. Once all information is correct, click Create to finish.

Reports

• Finix offers several pre-defined reports that detail the activity on your account. These reports get generated regularly and are available for review in the Finix Dashboard. Learn more about this here.

  • While logged into Finix within the left-hand panel Select Reports. This will present the various categories of reports available.

  • The search bar can be used to find a specific report. Simply type in the name of a report or a category.

  • The View table of all reports button can be selected to view every single report at once.
    Within each report category, the most recent version of each report will be displayed regardless if it is a Daily or Monthly report.

  • To download a specific report, Click on the down arrow in the right hand column next to each report. This will download a csv file of the report.

  • Alternatively, the DOWNLOAD ALL button can be selected to download every report within that specific category.

For further assistance, please contact our Support Team at [e-mail] or 800-929-5737