Overview:
Tee Time Reminders by Text are a great way to make sure that golfers show up more frequently at their scheduled tee time. Tee Time Reminder texts are considered "Customer Care" texts and do not count towards your Monthly Text Limit.
Preconditions:
- Access to the Marketing module.
- In order to send text messages for marketing purposes, your company first needs to be verified in compliance with recent telecommunication regulations. Please see the article How to Apply for Business Verification for Text Marketing for instructions.
- Customer(s) must have opted in to text marketing by texting "GOLF" to your marketing number. Please see the article How to Get Your Customers to Opt-in to Text Marketing for more information regarding customer(s) opting in.
Important Information:
With the early 2023 10DLC SMS Compliance changes around text marketing, businesses are required to go through a business verification process in order to send marketing texts to their customers. Along with this change, the phone number from which your text messages will be sent has to be a local, 10-digit number.
Text marketing is split into two different categories: Promotional and Customer Care. Your golf course through the foreUP software, after business verification has been completed, will be assigned two separate local phone numbers for each type of text marketing category. PLEATE NOTE: This means your customers will need to opt into both types of text marketing numbers/categories in order to receive both types of marketing texts.
- Promotional - Text messages sent from the Marketing modules "New Text Campaign" are considered promotional texts and DO count towards your monthly text limits.
- Customer Care - Two Way Texting, Tee Time Text Reminders, and Contacting the Tee Sheet by Text are considered customer care texts and DO NOT count towards your monthly text limits.
Steps:
Follow the below steps to setup a tee time reminder text:
- Using the top-left module drop-down menu, go to Settings > Tee Sheets > Tee Sheets.
- Find the tee sheet to schedule tee time text reminders for and click on the Actions Drop-down menu and select "Edit".
- Go to the Marketing tab.
- Click on the checkbox to "Send Reminder Text Message 24 hours before Tee Time" and click "Save Changes".
- With this setting turned on, all customers who have opted in for customer care text marketing that have a tee time on the tee sheet will receive an automated text reminder 24 hours before their scheduled tee time.
FAQ:
Q: How do I get my business verified for text marketing?
A: Please see the article How to Apply for Business Verification for Text Marketing for instructions.
Q: How do I get my customers opted in for text marketing?
A: Please see the article How to Get Your Customers to Opt-in to Text Marketing for more information.
Q: How do I setup a text campaign?
A: Please see the article How to Create and Send a Text Marketing Campaign.
Q: Are there other ways to text a customer?
A: Yes! Please see the article How to Send Two-Way Texting.
Q: How do I contact golfers on my tee sheet by text message to provide updates regarding their tee times?
A: Please see the article How to Contact the Tee Sheet by Text Message for more information.
For further assistance, please contact our Support Team at support@foreup.com or 800-929-5737