How to Contact the Tee Sheet by Text Message

Overview:

Text Marketing allows the ability for you to text golfers on your tee sheet individually or in bulk to communicate updates regarding their tee times. Contacting the Tee Sheet by text is considered a "Customer Care" text and does not count towards your Monthly Text Limit.

Preconditions:

Access to the following modules:
- Marketing
- Customers
In order to send text messages for marketing purposes, your company first needs to be verified in compliance with recent telecommunication regulations. Please see the article How to Apply for Business Verification for Text Marketing for instructions.
Customer(s) must have opted in to Customer Care campaigns in the “Email & Text Subscriptions” section of the Customer Portal. Please see the article How to Get Your Customers to Opt-in to Text Marketing for more information regarding customer(s) opting in.

Important Information:

With the early 2023 10DLC SMS Compliance changes around text marketing, businesses are required to go through a business verification process in order to send marketing texts to their customers. Along with this change, the phone number from which your text messages will be sent has to be a local, 10-digit number.

Text marketing is split into two different categories: Promotional and Customer Care. Your golf course through the foreUP software, after business verification has been completed, will be assigned two separate local phone numbers for each type of text marketing category. PLEATE NOTE: This means your customers will need to opt into both types of text marketing numbers/categories in order to receive both types of marketing texts.

Promotional - Text messages sent from the Marketing modules "New Text Campaign" are considered promotional texts and DO count towards your monthly text limits.
Customer Care - Two Way Texting, Tee Time Text Reminders, and Contacting the Tee Sheet by Text are considered customer care texts and DO NOT count towards your monthly text limits.

Steps:

Follow the below steps to Contact the Tee Sheet:

Using the top-left module drop-down menu go to the Tee Sheet.
Click on "Contact Tee Sheet".
All players on the tee sheet will be listed. Select the applicable customers to receive your upcoming communication and click "Create Text".
After your selection you will be taken to the marketing module to create your text. Fill in the "Campaign Name" and your Text inside the Green Box. After you have completed your text, click on "Recipients".
On the Recipients screen you will see the customers from your selection on the tee sheet. If all the correct recipients are added, click "Campaign Details".
Select either "Send Text Now or "Choose a Date". Click "Review" once selected.
- - Option 1: "Send Text Now"
    - This will send the text immediately after the final review.
  - Option 2: "Choose a Date"
    - This will send the text at a future time and date of your choosing.
Once you are ready to send your text message after final review click "Send Now!"
You will be redirected to the Marketing module and a green pop up will appear stating "Campaign Sending". All customers who have opted in to receive customer care texts will receive the text.